Next Dimension Community Guidelines

Welcome to the Dimension Software Community

Good to have you here. This forum is a shared space for Dimension Software customers, partners, and our team to ask questions, share knowledge, and help each other get the most out of the platform.

It’s a professional environment. Our community spans many organisations around the world, so treat it as you would a shared workspace – open and collaborative, but mindful that you’re in diverse company. Access is limited to our customers via whitelisted domain-based emails, so what you post is associated with both you and the organisation you represent.

The guidelines that follow aren’t a rulebook. They’re the shared standards that help keep this a useful, respectful, and productive place for everyone.

A community, not a support desk

This forum is a place for conversation, shared learning, and general guidance – it isn’t a support channel.

Our team is active here and happy to help steer you in the right direction, but anything that needs us to dig into your environment, data, or specific configuration belongs in a support ticket, where the right people and tools can do it properly.

Fellow community members often chip in with their own experience too, which is one of the best things about a forum like this – different organisations sharing how they’ve approached similar problems.

Be good, because this is a nice place

Our community includes people at every stage of their career, working across very different roles, industries, and time zones. Some are seasoned experts, others are just getting started – and a good forum makes room for both. Disagreement is a useful part of some conversations, but how you disagree matters as much as whether you’re right.

Argue the point, not the person. Focus on the idea, the code, the approach. Avoid name-calling, personal jabs, or assumptions about someone’s skill, motives, or background.
Respond to what was said, not how it was said. If something reads as clumsy or blunt, engage with the substance rather than the wording. A thoughtful reply to a rough question is usually more useful than a polished complaint about tone.
Lead with the “why” not the “wrong”. “That’s wrong” on its own rarely helps. A short reason, a counter-example, or a link to the docs turns disagreement into something the whole thread can learn from.
Know when to stop. Not every disagreement needs to be resolved in the thread. If you’ve each made your case and are going in circles, step away – it’s fine to agree to disagree.

Leave the thread better than you found it

Every post shapes what this community feels like. A little thought before hitting reply, and a little housekeeping from everyone, keeps things useful for the next person who lands here.

Add value, not volume. Before posting, take a moment to check whether your reply adds insight, answers a question, or moves the conversation forward. If it doesn’t quite, that’s okay – save it for a thread where it will.
Have a look around first. Your question or idea may already be under discussion. A quick search (or a browse of the relevant category) can save time and bring you into a conversation that’s already underway.
Post in the right category. Have a quick look at the category descriptions before starting a new topic, and pick the one that fits best. If you’re not sure where something belongs, pick your best guess – a moderator will quietly move it if there’s a better home for it.
One topic, one place. Don’t cross-post the same question or announcement across multiple categories – it splits the conversation and makes it harder to follow.
New idea, new thread. If a conversation sparks a new idea, start a new topic (or use Reply as Linked Topic) rather than taking the original somewhere else.
More Likes, less scrolling. If you agree with a post or found it useful, a like says so without adding an additional reply that everyone has to scroll past.

Mind what you share

Because this forum is made up of people from many different organisations, it pays to think twice before posting anything sensitive, proprietary, or not yours to share.

The post is yours – is the content? Don’t post content – code, documents, images, media – that belongs to someone else without their permission. Respect copyright, trademarks, and other intellectual property.
Keep confidential things confidential. Avoid posting commercially sensitive information about your organisation, your customers, or your partners. If in doubt, leave it out, or check with the right people first.
Scrub your screenshots. Before sharing screenshots, logs, or config, take a moment to redact customer names, credentials, API keys, licence keys, personal data, and anything else that shouldn’t be public to this community.
Privacy by default, not by exception. This isn’t the place for personal information. Not yours, not anyone else’s.

Trust but verify. AI has bad days too.

Generative AI is a solid addition to your toolkit and is used by plenty of members here. A few things to keep in mind before you hit post:

Own what you post. If you put it in the forum under your name, you’re responsible for it – whether you wrote it, an AI did, or somewhere in between.
Say when it’s AI. If a post is largely AI-generated – particularly if you haven’t fully verified it – say so. A quick note gives readers the context they need to judge it accordingly.
Read, revise, and use your own voice. Don’t paste AI output verbatim. Make sure the wording actually reflects what you mean, and that the tone fits a conversation with real people.
Confidence ≠ competence. AI tools are confident even when they’re wrong, and they sound authoritative doing it. Verify any claims about how our product works, or about code, configuration, or data, before sharing them as advice.

If something’s off, flag it

Moderators keep an eye on the forum; they may edit, move, or remove posts or restrict accounts where the guidelines aren’t being followed, but they’re not watching every thread in real time. Flagging is how problems get surfaced quickly.

Flag, don’t pile on. If a post breaks these guidelines or feels off, use the flag button rather than replying. Replying can escalate things and clutter the thread; a flag gets it to the people who can act on it.
Use flags in good faith. Flags are for posts that need attention, not for disagreement. If you disagree with someone, reply (kindly) or move on.
Trust the moderators to handle it. Once a post is flagged, leave it with the moderation team. You don’t need to name-and-shame the poster in the thread. If you’d like to discuss a decision, reach out to the moderation team directly rather than debating it in public.

The legal bit

Using this forum is covered by our Terms of Service and Privacy Policy. They’re the usual fare – how we look after your data, what’s expected of you, and what’s expected of us.

By participating in this community, you’re agreeing to both.